Welcome to Tenth Gear MotorHub Ltd! We’re excited to offer you a seamless and convenient shipping experience for all your car accessory needs. Here’s all the information you need to know about our shipping process.
Orders placed on our website are processed and shipped from Monday to Saturday, between 8:00 AM and 5:00 PM. Orders placed after 5:00 PM will be processed on the following business day.
Estimated Shipping Times:
The delivery time for your order depends on your shipping location. Here are the estimated shipping times:
- Local Shipping (within Nairobi): 1-2 business days
- Regional Shipping (outside Nairobi): 2-4 business days
- National Shipping (East Africa outside Kenya): 4-7 business days
Please note that these shipping times are estimates and could vary due to factors beyond our control or unforeseen delays in the shipping process.
After you make your order, our team will contact you to advise on applicable shipping fees. Please note that shipping fees are calculated based on your shipping location and the weight of your order.
Free Shipping Promotion:
We’re pleased to offer free standard shipping on orders above Ksh 20,000. This promotion is applicable to orders being shipped within Nairobi.
Please note that free shipping may not apply to certain oversized bulky items.
Once your order is made, you will receive a confirmation email with an order number. Our team will contact you to keep you updated on the progress of your delivery and when your items will arrive.
Currently, we only allow shipping of our products within Kenya and the East Africa Community (EAC). We are constantly evaluating opportunities to expand our shipping capabilities and provide our services to a broader audience.
If you have any questions or concerns about your order, shipping, or delivery, our dedicated customer support team is here to assist you. Feel free to reach out to us via our Contact Us page during our business hours.
Thank you for choosing Tenth Gear MotorHub Ltd for your car accessory needs. We’re committed to delivering exceptional products to you with the same level of care and attention that you put into your vehicles.